Changes & cancellations

Change or cancel free of charge up to 24 hours before your pickup.

More than 24 hours before your pickup

Change the date, the pickup window, or what you're having cleaned at no charge. If you cancel, you're refunded in full to the card you paid with. Refunds usually appear within five to ten business days, depending on your bank.

Less than 24 hours before

Call or text us. By this point your pickup is part of a planned route, but we'd always rather hear from you than have you not answer the door — we'll do what we can, and we handle late changes case by case rather than by rule.

If nobody's home

You don't need to be there. Leave the item by your front door, in the garage, or wherever you've told us, and we'll collect it. If we arrive and there's nothing to collect and we can't reach you, we'll treat it as a late cancellation and get in touch to sort it out.

If we need to change something

Occasionally weather, a vehicle problem or an overrunning job forces us to move a pickup. If that happens we'll contact you as early as we can and offer another window that day or the next. If neither works, you're refunded in full.

How to reach us

Call or text 951-553-9188, or email info@littlecleanclub.com. Have your name and pickup date handy and we'll find your booking.